Frequently Asked Questions

How can I place an order on the website?

There are many ways for you to place an order 1.)Place an order on the website--
a. Choose the product you wish to purchase.
b. Add the chosen product to your cart.
c. Click on "Check Out" to proceed with the order.
d. Enter your personal details and re-check your order.
e. Once all your details are filled correctly, click on "Continue" to proceed to payment details.
f. Choose your desired payment mode and click on "Continue To Payment".
g. If you choose to pay online, fill your payment details and click on "Complete Order."
2. )Call our customer care team to place an order. 1.The number is +919598471506

What is your return policy?

All orders are eligible for return within seven days of delivery. To initiate a return, log in to your account and go to the "Order History" section. Select the order with the item(s) you wish to return and follow the prompts to submit your return request. Once your request is approved, you will receive detailed instructions on how to return the item(s).

How Can I Change My Address?

The address is only changeable under certain scenarios. You can email your updated address at info@rblorders.com or call us at +91 9598471506. All orders are dispatched within 48 to 72 working hours. NOTE- The address can only be changed before dispatch.

What Is Order ID?

Order ID is the unique order number that gets generated when you place an order on our website.

How will the refund be given?

The amount to be refunded will be transfered to the same payment mode through which the payment had been made by the customer. It takes 5-7 business days to the refund to reflect in the customer's account as per the bank policy.

How do I create an account?

To create an account, click on the "Sign Up" button on our menu section at homepage and follow the prompts to enter your details.

How much time does my order take to be delivered ?

Once placed, it takes 5-7 working days for order delivery. You can track your order through logging into your RBL Orders account using your unique order/tracking ID.

How to cancel my order?

You can call our customer support team at +919598471506 or can log in to your RBL Orders account and cancel the order. The order cannot be cancelled, once dispatched which happens within 48-72 hours of order placement.

What payment methods do you accept?

We accept major cash on delivery(pay on delivery),credit cards, PayPal, and other secure payment methods. Check our payment page for the latest options.

Is my payment information secure?

Absolutely. We use industry-standard encryption to protect your payment information.

How can I track my order?

Once your order is placed, you will receive a tracking number via message on register mobile number. You can use this number with your phone number on our website under "Order Tracking" section in menu to track your shipment.

How long does it take to process a refund?

Refunds will be issued for defective or damaged products in accordance with our policy. If you receive a defective or damaged item, please log in to your account and submit a refund request through the "Order History" section. Our team will review your request and provide instructions on how to proceed with the return. Once we receive the returned item and verify its condition, a refund will be processed to your original payment method. Refunds are typically processed within 5-7 business days after the returned item is received.

How do I contact your team for support?

You can call or WhatsApp your concern to us on +919598471506 to get in touch with our customer support team.

What are your customer service hours?

Our customer service team is available Monday to Friday, 9 AM to 5 PM (EST).

How does the delivery process work?

The products are dispatched within 48-72 hours of an order being placed and the order will be delivered within 5-7 working days.

Do you offer bulk order discounts?

Yes, we offer discounts for bulk orders. Please contact our sales team for more information.

Where can I find updates or news about RBLOrders.com?

Stay updated by checking our blog section or subscribing to our newsletter for the latest news and promotions.

Couldn't find your answers?

We're here to help. If you couldn't find the information you were looking for, please reach out to us directly. Our team is eager to assist you.